Shipping policy

Shipping Policy

At aVynā, we are committed to ensuring that your order reaches you securely and in a timely manner. Please review the following details for full transparency on our shipping process:

1. Shipping Charges

Domestic Orders:

  • Free shipping on orders above ₹2,000

  • Flat ₹50 shipping fee for orders below ₹2,000

International Orders:

  • Shipping charges are calculated at checkout based on destination and package weight

2. Order Processing Time

All orders are processed within 8 to 14 business days from the date of payment confirmation.

  • We are a made-to-order and carefully curated label, so processing times may vary depending on design availability and dispatch schedules.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeframes

Domestic Shipping:

  • Orders are typically delivered within 5–7 business days from the date of dispatch.

International Shipping:

  • Delivery timelines vary by country and may take between 7–21 business days post-dispatch.

  • Customs clearance may cause additional delays in some regions.

4. Tracking Your Order

Once your order is shipped:

  • A tracking number will be shared via email or SMS.

  • You can use it to monitor the delivery status in real time.

5. Customs & Duties (International Orders)

  • Customs duties, import taxes, and local charges (if any) are not included in your order total and must be paid by the customer.

  • aVynā is not liable for delays caused by customs authorities.

6. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect/incomplete address

  • Customer unavailability

  • Refusal to accept delivery

We will reach out to arrange redelivery. Redelivery charges may apply.

7. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO, or military addresses.

  • Some remote locations may face extended delivery timelines or restricted courier access.

8. Delays

While we aim for timely delivery, delays may occur due to:

  • Weather disruptions

  • Strikes or operational issues

  • Courier or customs-related problems

We will keep you informed in the event of any major delay.

9. Damaged or Lost Packages

  • For damaged shipments, contact our support team immediately with clear photos of the package and contents.

  • For lost packages, reach out for help in initiating a claim or locating your parcel.

10. Contact Us

For any shipping-related questions, please connect with us:
📧 support@shopavyna.com
💬 Chat support available during business hours